Welcome to Technical Services

Installation  |  Training  |  Support

How can we help?

Our team of technicians and scientists are ready to help. We will happily answer your questions about software, hardware and science.

Select an option below that best fits your needs.

Support hours are Monday - Friday, 9:00am - 5:00pm Eastern U.S. time. Excluding holidays.

 

NEW SOFTWARE VERSIONS RELEASED

New versions of Stereo Investigator, Neurolucida, Neurolucida Explorer and Microlucida are available for download.

GET YOUR SOFTWARE NOW: Click Download Software below to get SI, NL, ML v2017.03.1 and NLE v2017.02.7

Open Support Case - Online

Conveniently open a support case anytime. We will respond promptly during business hours. If you submit a request outside of business hours, we will connect with you the next business day.

Open Case

Remote Screen Sharing

Remotely share your desktop to quickly diagnose and correct problems. We recommnend scheduling an appointment in advance.

NOTE: If a specialist is not available after 4 attempts, we are all helping other customers. Please select Open Support Case - Online.

Start Screen Sharing

Chat

Have a quick question? Chat with one of our specialists.

NOTE: If a specialist is not available after 4 attempts, we are all helping other customers. Please select Open Support Case - Online.

Start Chat

Call

Call +1 (802) 288-9290. Monday - Friday, 9:00am - 5:00pm Eastern U.S. time. Excluding holidays.